Abstract
Mobile devices are increasingly being used as platforms for interactive services. However, factors affecting adoption of mobile
services in some specific contexts, such as student portals, are still underresearched. +is paper reports thematic analyses of
semistructured interviews conducted with 52 undergraduate users of mobile student portal in a developing country. +e results
uncover design features affecting the use of mobile student portals, such as (1) Content Sharing, comprising an Integrative Design
to share posts from the mobile portal to social media, (2) Personalized Content and Notification, for personalized notification
based on student’s academic status, (3) Location-Aware notification, providing location-based updates, (4) User Control, allowing
to choose content formats and details level, and (5) Context Switching and Interrupted Behavior, leading to the need for displaying
content in small, meaningful chunks to help pick up after interruptions of messages and calls. +e findings suggest design
recommendations for mobile student portal, in specific.
