The brave new service strategy : aligning customer relationships, market strategies, and business structures / Barbara A. Gutek and Theresa Welsh.

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Date

2000

Author

Gutek, Barbara A. 12256 author

Welsh, Theresa M. 12258 second author

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URI

http://repository.fue.edu.eg/xmlui/handle/123456789/4283
http://lcweb.loc.gov/catdir/toc/99054932.html

Description

Includes bibliographical references and index.

 

xvi, 316 pages :

 

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